Objectives and scope

The Digital Participation Policy of the Ministry of Health and Prevention (MOHAP) is designed to promote customer engagement through different electronic channels, allowing the public to share ideas, opinions, and suggestions. By doing so, MOHAP aims to foster transparency and enhance the quality of its services. The policy seeks to provide a framework for constructive communication and feedback, ensuring that the Ministry can continually optimize its operations.

This policy applies to all communication via MOHAP's digital platforms, including, but not limited to, social media, feedback forums, and other online participation tools.

Stakeholders

The target audience for this policy includes:

• MOHAP customers: Citizens, residents, and visitors who interact with MOHAP's services.
• Public entities and government bodies: Stakeholders who collaborate with MOHAP on health-related projects and initiatives.
• Private sector: Companies and organizations involved in healthcare services.
• General public: Individuals who provide feedback, opinions, and suggestions on MOHAP's services and strategic objectives.

Guiding principles for participation

MOHAP customers: Citizens, residents, and visitors who interact with MOHAP is committed to:

• Addressing users with respect, friendliness, and professionalism.
• Offering services through a well-informed and dedicated team.
• Providing accurate and timely information.
• Welcoming public suggestions and feedback for service improvement.

Participants are expected to:

• Interact with MOHAP staff with mutual respect
• Avoid inappropriate or offensive comments
• Refrain from discussing personal or irrelevant topics
• Provide transparent and constructive feedback to help improve servicess
• Respect the privacy and intellectual property of others

Response and evaluation mechanisms

MOHAP customers: Citizens, residents, and visitors who interact with MOHAP will:

• Review and consider all public comments and suggestions in its decision-making processes
• Ensure that public input is evaluated by relevant teams to improve service quality.
• Respond to inquiries in a timely and effective manner.
• Take customer feedback into account for the enhancement of MOHAP services.

Announcing and promoting digital participation opportunities

MOHAP will promote opportunities for digital participation through its website, social media platforms, and other digital communication channels. These opportunities may include consultations, surveys, live chats, and open feedback forums where the public can engage in discussions related to MOHAP's services, policies, and strategic initiatives.

Disclaimer

MOHAP reserves the right to hide or remove any content that:

• Represents a threat to security
• Violates local laws or the privacy of others.
• Contains indecent, defamatory, or offensive material.
• Promotes commercial products or services.
• Incites hatred or racial discrimination.
• Engages in political discussions or violates intellectual property rights.

Noncompliance with this policy may lead to the participant being blocked from MOHAP’s digital platforms. All comments and discussions represent the viewpoints of the contributors and not MOHAP . The Ministry assumes no responsibility for the misuse of digital participation tools.